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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Keith Dawson

280 pages

Nov 2003

Paperback

Computers & Internet WSBN

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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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About this book

Pages 280

Published 2003

Readers 0

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