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The Call Center Handbook by Keith Dawson

The Call Center Handbook

Keith Dawson
283 pages
CRC Press
Mar 2007
Hardcover
Business & Investing WSBN
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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
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About this book
Pages 283
Publisher CRC Press
Published 2007
Readers 0

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
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