Robert Bacal
Robert Bacal is a Canadian author and consultant known for books on customer service, performance management, workplace communication, and leadership. He is associated with Work911 and Bacal’s Personal & Work Growth Center, and has written titles such as "Perfect Phrases for Customer Service" and "Performance Management."
Montreal, Canada
Website
business
self-help
management
customer service
Perfect Phrases for Setting Performance Goals, Second Edition
Perfect Phrases for Customer Service, Second Edition
Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As
The Complete Book of Perfect Phrases for High-Performing Sales Professionals
Perfect Phrases for Managing Your Small Business (Perfect Phrases Series)