Edwin Margulies

Edwin Margulies is a serial entrepreneur and Chief Evangelist at Nextiva with over 45 years of experience in networking, contact centers, and customer experience (CX). Recognized for his disruptive inventions that transformed industry standards, he has authored 18 books focusing on customer satisfaction, usability, and human factors engineering, including titles such as 'Mastering the Customer Experience' and 'How to Audit and Benchmark Your Voice Response System.'