Become a Master at Conflict Management at Home or Work: Learn Communication Skills in Conflict Resolution and Emotional Intelligence; Face Difficult Conversations Confidently

This book will give you skills in conflict management to successfully turn disagreements and conflict into productive communication so that you can not only solve your shared problems but also grow in emotional intelligence and experience enjoyable connections with others.The dictionary defines conflict as a serious disagreement or argument. Synonyms include dispute, quarrel, squabble, discord, strife, antagonism. These are not pleasant words. And yet it is likely that you understand their meaning not because you've looked them up in a dictionary but because you've experienced them. We've all been caught up in the unpleasant experience of conflict.Importance of conflict resolution in your organizationFurthermore, I believe that organizations are filled with intelligent, capable people who fall back on poor styles of communicating because it is not safe to express their opinions. The consequences to organizations can be serious if not devastating. Respect is lost. Trust is destroyed. Only a fraction of the ideas necessary for the organization's long-term survival make it to the light of day. The best employees leave and those who stay disengage and do only enough to hold onto their jobs.Knowing how to use dialogue to resolve conflict changes that. Dialogue is the means by which you surface conflict and have meaningful conversations in your personal relationships and organizations. Such conversations make your relationships and organizations healthier and more effective.It is my intent to give you the awareness and conflict management skills to face and handle the difficult conversations of your life. And as you learn and apply these skills, you'll still have differences of opinions and disagreements, but you'll be able to navigate them with greater confidence and skill.