Success at the Enquiry Desk: Successful Enquiry Answering Every Time

An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: techniques for getting started; tips for efficient search strategies; how much information to select; how to meet deadlines every time; how to choose between printed and electronic sources; and what to do when the answer is nowhere to be found.This fully revised third edition includes updated advice on how to get the best out of the world wide web, with details of major search tools. Success at the Enquiry Desk enquiry form, which has been specially designed to match the book's step-by-step approach to enquiry answering.