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Implementierung Von Service-Qualita Basierend AUF ISO/IEC 20000: Ein Management-Leitfaden by IT Governance Publishing

Implementierung Von Service-Qualita Basierend AUF ISO/IEC 20000: Ein Management-Leitfaden

IT Governance Publishing
116 pages
It Governance Publishing
Feb 2012
Paperback
Business & Investing WSBN
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Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation
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About this book
Pages 116
Publisher It Governance Publis...
Published 2012
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