Office Assistant II (Customer Service) (C-4573): Passbooks Study Guide (4573) (Career Examination Series)

The Office Assistant II (Customer Service) Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: name and number checking; public contact principles and practices; interviewing; understanding and interpreting written material; and more.