Total Quality in Hospitals Manual

Total Quality in Hospitals is a ground-breaking work that applies the principles of Total Quality Management to Hospitals. The work consists of four major sections: Part 1 teaches the ideas, history, andstatistics of Total Quality Management and Six Sigma. Part 2 teaches how they apply to hospital and healthcare practices. Part 3 gives examples of the application of Total Quality Management principles tospecific issues. Part 4 consists of electronic workbooks that lead the user step by step through develop one's own plan for total quality interventions. The program includes video clips for interviews and role-plays, animations, narrations, and interactive questions.