There?s something achingly familiar about the look in fire marshal Chad Owens?s eyes. Widowed mom Jeannie Nelworth knows firsthand what it is: loss, hurt and bitterness. Ever since the fire that changed their lives, Jeannie?s young son has borne that same look. So she?s grateful when Chad tries to get through to the boy with the help of his fire station dog. But the man who?s all about safety and prevention keeps himself protected -- from loving and losing again.