Visual Consulting: Designing and Leading Change

A library of visual models and frameworks for consulting and change management

This fourth book in the series brings together a library of methods from management consulting, change management, organizational development, design thinking, and systems thinking. You need not be a visual practitioner, graphic facilitator, or even a visual thinker to take away many tools and lessons from Visual Consulting. Visual Consulting begins by orienting the reader to the business of visual consulting and then does a deep dive into visual methods for change management. Then, the book introduces a new framework called the Seven Challenges of Change. It will be familiar to those who have seen other frameworks by David Sibbet and the Grove Consultants: it's also based on Arthur Young's Theory of Process and has the "bouncing ball" of the Drexler-Sibbet Team Performance Model, the Sibbet/Le Saget Sustainable Organizations Model, and the Grove's Facilitation Model. The Seven Challenges of Change is the organizing framework and meta-model for the rest of the content of the book. I was excited to see references and summaries to many favorite models and practices, including dialogic OD, the McKinsey 7S, Galbraith's STAR model, DxVxA>R, Lego Serious Play, the Stanford d.School's model for design thinking, Chris McGoff's Core Prime, Humble Inquiry and the Iceberg Model by Edgar Schein, systems mapping, and Switch by Chip and Dan Heath. It introduced me to dozens of new models and practices that are now on my reading list. It recaps many of the best methods from the Grove Consultants, including the Group Graphics Keyboard, storymapping, the Context Map, the Cover Story Vision, the Five Bold Steps, and commitment checks. There were some examples of in-field variations on the standard Grove methods, including one interesting take on the Investment Portfolio, as well as many examples of finished storymaps. The book features "SideStories" of some of the top visual thinkers in the world, including Mathia Weitbrecht, Dan Roam, Bill Bancroft, Holger Scholz, and Dean Meyers...