Praise for Deliver the Unexpected"Richard's insights are exactly what entrepreneurs need to read to transform their business in today's new reality."—Margaret Kelly, CEO of RE/MAX International"Deliver the Unexpected is an absolute must-read for any entrepreneur serious about changing the game."—Robin Sharma, bestselling author of The Leader Who Had No Title and The Monk Who Sold His Ferrari"Much more than just a fascinating story and much more than just a book on success. Be ready to come away with knowledge of the principles that will help you take your career and income to a whole new level."—Bob Burg, coauthor of The Go-Giver and author of Endless Referrals"Anyone can beat up on common wisdom.