Assessing Iso 9000 for Your Business: Key Elements and Strategies

For managers new to the quality process, a consultant and seminar instructor introduces the principles of the global quality standard. He helps determine whether a company should aspire to certification, and sets out the steps for implementation and certification. Among the topics are a history of the standard, strategic and tactical planning, key success strategies, selecting a registrar, and measuring results. He includes no bibliography. Annotation c. Book News, Inc., Portland, OR (booknews.com)