STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book.". . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . "Clearly the best book on customer service management written in the last decade." Professor Frank Allen Philpot, George Mason University School of Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .HONORS RECEIVED:-SETH GODIN's "Must-Read Reading List,"Late Spring 2012  -CIO Magazine: "Must-read, Summer 2012"-Readitfor.
