The Journey to Supervisory Success

Organizations today are constantly changing. Whether it's restructuring, new products, working in a hybrid or virtual work environment, or changing technology, if there's one constant in most organizations, it's change. Within this fluid work environment is the role of the supervisor. These individuals are often the best technician, best claims processor, best engineer, or best customer service rep. Then when an opening for a supervisor role arises, the ''best" employee is promoted to the supervisor position. While it is admirable that these organizations are promoting from within, what they sometimes are not doing is providing the new supervisor with training so that he or she can be effective. Far too often, we see supervisors who struggle because they have not received training. Their role is not easy, and without training, an organization increases the probability that the new supervisor will flounder. It is with all that in mind that this book has been written. My hope is that whether you are a first-time supervisor, a supervisor who has been in the role for some years, or a manager, that you will find the practical information in this book useful. How to Get the Most from this Book: Designed to provide practical approaches for effective supervision, this book is structured to be read from start to finish, as the topics mimic an employee's lifecycle within an organization. At the beginning of each chapter, you will read about a supervisor Rosa, in the "Rosa's Journey" section. This is then followed by information on the chapter topic. At the end of each chapter, Rosa returns with a decision to make. We encourage you to give thought to what you would do if you were Rosa. This is followed by the decision Rosa made and the action she took.