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At America's Service: How Your Company Can Join the Customer Service Revolution by Karl Albrecht

At America's Service: How Your Company Can Join the Customer Service Revolution

Karl Albrecht
252 pages
Grand Central Publishing
Jan 1992
Paperback
All Non-Fiction WSBN
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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
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About this book
Pages 252
Publisher Grand Central Publis...
Published 1992
Readers 0

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 Service America!: Doing Business in the New Economy
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 The Power of Minds at Work: Organizational Intelligence in Action
The Power of Minds at Work: Organizational Intelligence in Action
 Social Intelligence: The New Science of Success
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 Organization Development: A Total Systems Approach to Positive Change in Any Business Organization
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