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Making Customer Satisfaction Happen

Name: Making Customer Satisfaction Happen
Author: R.M. McNealy
ISBN: 9780412589201

R.M. McNealy

204 pages

Springer

Sep 1994

Hardcover

All Non-Fiction WSBN

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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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About this book

Pages 204

Publisher Springer

Published 1994

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