Emotional Intelligence in a Week

There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognised by the business world. Emotional Intelligence is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities, like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on all the most up-to-date research. This book will enable you to: improve your leadership qualities and customer facing skills through increased self-awareness; analyse your own behaviour in difficult situations, helping you to generate foresight rather than hindsight about it; manage your own and others' emotionally intelligent development; and, improve your staff's commitment and increase productivity. This book has been fully updated for the 2002 In a Week series relaunch.