Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

<b>Don't just give them customer service. Give them Super Service!</b> <p>For more than a decade, customer service professionals have turned to <i>Super Service</i> for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.</p> <p>Now, it has been completely revised and expanded to address today's unique customer-service issues.</p> <p><i>Super Service, 2nd Edition</i> teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today's savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently </p><p>Customers are becoming increasingly savvy and demanding -- which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead -- you need to deliver super service.</p>