Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement

100 Fast, enjoyable games bring TQM Concepts to Life! As downright effective as it is entertaining, Quality Games for Trainers, by Marlene Caroselli, packs 100 fast-paced, hands-on activities designed to drive home TQM principles in any organization. Each self-contained game and activity includes a fully scripted mini-lecture, ways to stir up interest and encourage trainee participation, reproductible handouts, and discussion questions. In all, 12 independent sections serve up entertaining options for teaching and reinforcing the essentials of: empowering workers; benchmarking; assuring continuous improvement; enhancing communication; satisfying customers; building teamwork and enriching team meetings; improving work processes; much more.